Terms and Conditions

Welcome to our online platform (referred to as "our site" or "this service"). These Terms and Conditions ("Terms") govern your access to and use of our services, including our website and booking platform, provided by Aussie Clean Services. By accessing or using our site and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our site or services.

1. Services Provided

Aussie Clean Services offers a range of professional cleaning services including, but not limited to, Commercial Cleaning, Residential Cleaning, Office Cleaning, Industrial Cleaning, Window Cleaning, Carpet Cleaning, End of Lease Cleaning, and Specialised Disinfection Services. The availability and specific details of these services may vary and are subject to change.

2. Use of Our Site

You agree to use our site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

3. Bookings and Service Execution

When making a booking through our site or directly, you agree to provide accurate and complete information. We will perform the agreed-upon services diligently and professionally. While we strive to meet specific requests, service outcomes can vary depending on the condition of the premises and specific service constraints. We reserve the right to refuse or cancel services at our discretion.

4. Payment Terms

Payment for services is due according to the terms agreed upon at the time of booking or as invoiced. Failure to make payment may result in suspension or cancellation of services or late fees. Specific payment methods accepted will be communicated during the booking process.

5. Cancellations and Rescheduling

If you need to cancel or reschedule a booked service, you must provide notice within the timeframe specified at the time of booking (commonly 24-48 hours prior to the scheduled service). Failure to provide sufficient notice may result in a cancellation fee.

6. Liability

Aussie Clean Services takes reasonable care in providing services. However, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our site or services. Our total liability for any claim arising from a service shall not exceed the amount paid by you for that specific service. We advise users to secure or remove valuables prior to service execution. While we take care, accidents can happen, and we maintain appropriate insurance coverage.

7. Intellectual Property

All content on our site, including text, graphics, logos, images, and software, is the property of Aussie Clean Services or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our site or content without our express written permission.

8. Privacy

Your use of our site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will indicate the date of the last revision. Your continued use of our site or services after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us: